Are you a C-Suite executive with concerns about how your brand would cope with an online public relations disaster? Do you get nervous when considering what the financial and legal issues, as well as the reputational fallout, would mean for your company? We’ve all witnessed it. You’ve only got to look at the recent online issues that both Halifax and Burger King experienced, for example. This is because, in our experience, brands still don’t spend enough time—or adequate budget —putting safety nets in place.
That’s where StrawberrySocial can help. We build clear online processes, guidelines and crisis workflows, then help to put them in place… ongoing. Our community management and moderation team are professionals with many years of experience, who can help your internal teams monitor your channels for risk and negativity. In addition to spotting signs of trouble and keeping your customers safe, we also signpost help for those who need it, train your inhouse team in best practice, provide emergency crisis cover and consultation. We also do a great line in influencer and partner due diligence.
So, make online protection part of your marketing strategy so that your online presence can really shine.